If you have purchased trees from Ruppert Nurseries before, then you are no doubt acquainted with our conditions of sale, which are fairly standard for the industry. For those of you who are not familiar with our sales terms, they are as follows:
Making sure our customers are 100 percent satisfied is our number one goal. Ruppert employees take the time to get to know our customers, listen to them and build relationships with them. We never want to lose a customer for any reason. To that end, we work to provide excellent customer service and quality workmanship that doesn’t just meet, but exceeds our customers’ expectations.
Guarantee & Limitation of Liability
As an express condition of each sale, it is agreed that we will exercise reasonable care to insure that all nursery stock is true to name and will replace any portion of the stock that may prove otherwise. It is further agreed that our liability in such instances is specifically limited to the purchase price of such nursery stock.
All orders are C.O.D. unless specific terms have been confirmed by Ruppert Nurseries, Inc. in writing. All orders must be paid within terms to qualify for any discounts.
Acceptance of Order
All orders are subject to crop and labor conditions and we reserve the right to cancel a portion of the stock, or all thereof, should injury befall our stock from hail, windstorm, frost or other weather conditions, insect and disease injury or other natural causes that are beyond our control.
Cancellation of Orders
All cancellations must be made in writing and be received in a reasonable time before the expected digging date. Cancellations will not be accepted after stock has been dug or assembled. All cancellations are subject to a 10% charge of the original order amount. No salesperson or representative is authorized to alter these terms in any way unless confirmed in writing by our office.
Errors made by Ruppert Nurseries will be gladly corrected. Claims for any cause must be made promptly upon receipt of plant materials. We will not entertain claims after goods have been accepted.
All trees are machine-dug to the American Standard for Nursery Stock (ANSI Z60.1) specifications, wrapped in burlap and placed in a wire basket. Hand-digging is available for larger trees and ball sizes will be determined by Ruppert Nurseries.
To ensure success, Ruppert Nurseries uses the most advanced summer-digging methods available. These may include spring root pruning, trenching, watering, root stimulants, anti-desiccants, pruning and oversized root balls. A surcharge of 20% may apply for out-of-season digging. It is essential that post-shipment care is given to this material by the purchaser including immediate watering, prompt planting and maintenance.